Effective Date: July 2026
This Privacy Policy describes how AM Shipping Solution Ltd (“Company”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
- OUR COMMITMENT TO PRIVACY
AM Shipping Solution Ltd is committed to protecting the privacy, confidentiality, accuracy, and security of personal information entrusted to us by our customers, suppliers, business partners, website users, and other individuals.
We collect, use, disclose, retain, and safeguard personal information only as reasonably necessary to provide our services and operate our business.
- INFORMATION WE COLLECT
Depending on the services requested, we may collect:
Personal Information
- Full name
- Residential or business address
- Email address
- Telephone number
- Company name
- Billing information
- Payment-related information
- Emergency contact information
Shipping and Logistics Information
- Sender information
- Consignee information
- Shipment details
- Cargo descriptions
- Cargo values
- Tracking information
- Delivery instructions
- Customs documentation
- Commercial invoices
- Shipping records
Identification Information
Where required for transportation, customs, security, regulatory, or compliance purposes, we may collect:
- Government-issued identification
- Passport information
- Driver’s licence information
- Customs declarations
- Import/export documentation
Website and Technical Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
- Analytics information
We collect only information reasonably necessary for legitimate business purposes.
- HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Provide freight forwarding services
- Coordinate transportation services
- Arrange warehousing services
- Prepare quotations
- Process shipments
- Create shipping documentation
- Process payments and invoices
- Communicate shipment updates
- Verify customer identity
- Comply with customs requirements
- Comply with legal and regulatory obligations
- Improve our services
- Protect against fraud and security threats
- Maintain operational records
- CONSENT
By submitting information through our website, communicating with us, requesting services, accepting quotations, or engaging our services, you consent to the collection, use, disclosure, and retention of your information as described in this Privacy Policy.
Consent may be withdrawn at any time, subject to legal, operational, regulatory, contractual, and business requirements.
Withdrawal of consent may limit our ability to provide certain services.
- DISCLOSURE OF INFORMATION
We may disclose information when necessary to:
Transportation and Logistics Providers
- Airlines
- Ocean carriers
- Trucking companies
- Rail operators
- Couriers
- Warehouse operators
- Freight forwarding partners
Professional Service Providers
- Customs brokers
- Accountants
- Legal advisors
- Insurance providers
- Technology providers
Government and Regulatory Authorities
- Canada Border Services Agency (CBSA)
- Transport Canada
- Foreign customs authorities
- Law enforcement agencies
- Regulatory bodies
- Government agencies
Legal Requirements
The Company may disclose personal information without consent where permitted or required by applicable law, court order, regulatory authority, customs authority, law enforcement agency, or governmental body.
We do not sell, rent, or trade personal information to third parties.
- INTERNATIONAL TRANSFERS
Because freight forwarding and logistics services often involve international transportation, personal information may be transferred, processed, or stored outside Canada.
Such transfers may occur in connection with:
- Transportation services
- Customs clearance
- International shipping
- Technology platforms
- Operational support services
Where information is transferred outside Canada, we take commercially reasonable steps to ensure appropriate safeguards are implemented.
- DATA SECURITY
The Company maintains commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Theft
- Misuse
- Alteration
- Destruction
Security measures may include:
- Restricted access controls
- Password protection
- Secure cloud services
- Network security protections
- Employee confidentiality obligations
- Physical security measures
While the Company employs commercially reasonable safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
- DATA BREACHES
In the event of a security breach involving personal information, the Company will take reasonable steps to:
- Investigate the incident
- Mitigate potential risks
- Secure affected systems
- Maintain records as required by law
- Provide notifications where required by applicable legislation
- COOKIES AND WEBSITE TECHNOLOGIES
Our website may use:
- Cookies
- Analytics tools
- Website monitoring technologies
- Security technologies
- Advertising and marketing technologies
These technologies help improve:
- Website performance
- Security
- User experience
- Service quality
- Marketing effectiveness
Users may disable cookies through browser settings, although certain website features may not function properly.
- ANALYTICS AND THIRD-PARTY SERVICES
The Company may use third-party platforms and technologies, including analytics, website hosting, customer relationship management, communications, and marketing tools.
These providers may collect and process information in accordance with their own privacy policies.
- RECORD RETENTION
The Company retains information only for as long as reasonably necessary to:
- Provide services
- Meet operational requirements
- Comply with legal obligations
- Comply with customs requirements
- Meet tax obligations
- Satisfy insurance requirements
- Resolve disputes
- Protect legal interests
Certain records may be retained for periods required by law or industry regulations.
- ACCESS AND CORRECTION RIGHTS
Subject to applicable laws, individuals may request:
- Access to their personal information
- Correction of inaccurate information
- Clarification regarding the use of their information
Requests must be submitted in writing.
Reasonable verification of identity may be required before information is released.
- MINORS
Our services are not intended for individuals under the age of majority without the involvement of a parent, guardian, or authorized representative.
- PRIVACY OFFICER
AM Shipping Solution Ltd has designated a Privacy Officer responsible for overseeing compliance with this Privacy Policy and applicable privacy legislation.
Privacy Officer
AM Shipping Solution Ltd
1575 Sismet Road, Unit 14
Mississauga, Ontario
L4W 1P9
Canada
Email: info@amshippingsolution.com
Phone: (+1) 905-220-5981
- CHANGES TO THIS POLICY
The Company reserves the right to amend, revise, update, or modify this Privacy Policy at any time.
Changes will become effective upon posting on the Company’s website.
Customers are encouraged to periodically review this Policy.
- CONTACT US
For questions, concerns, privacy requests, or complaints regarding this Privacy Policy, please contact:
AM Shipping Solution Ltd
1575 Sismet Road, Unit 14
Mississauga, Ontario
L4W 1P9
Canada
Email: info@amshippingsolution.com
Phone: (+1) 905-220-5981
Appendix – Additional Privacy Provisions (Version 2.0)
The following provisions form part of and supplement this Privacy Policy.
Regulatory Compliance
The Company may collect, use, retain and disclose personal information as necessary to comply with applicable laws and requirements of customs authorities, transportation security programs, carriers, financial institutions, sanctions regulations, and other governmental or regulatory authorities involved in domestic and international freight forwarding.
Digital Signatures and Images
The Company may collect digital signatures, photographs of shipments, identification documents, package conditions, warehouse activities, and delivery confirmations for operational, security, claims, and compliance purposes.
Electronic Communications
The Company may communicate with customers by email, SMS, WhatsApp, telephone, customer portals, or other electronic communication methods regarding quotations, shipments, invoices, tracking updates, and customer support.
Video Surveillance
Warehouse, office and loading areas may be protected by CCTV and video surveillance for security, loss prevention, safety, and operational purposes.
Payment Processors
Payments may be processed through reputable third-party payment processors, banks, credit card processors, Interac, electronic funds transfer providers, or similar financial service providers.
Technology Providers
The Company may use secure cloud hosting, logistics software, communication platforms, website hosting providers, analytics services, cybersecurity providers, and business management systems to support its operations.
Deletion Requests
Individuals may request deletion of their personal information where permitted by applicable law. Certain information cannot be deleted where retention is required for customs, taxation, transportation, insurance, contractual, litigation, or regulatory purposes.
Retention
Shipping, customs, accounting, financial, transportation, and operational records may be retained for the periods required under applicable Canadian laws and industry regulations.
Minors
Our services are not intended for individuals under 18 years of age without the involvement of a parent, legal guardian, or authorized representative.
Related Documents
This Privacy Policy should be read together with the Company’s General Operating Terms & Conditions, Transportation Service Agreement, Warehouse Agreement, Claims Procedure, Dangerous Goods Acceptance Policy, and other legal documents governing the services provided by AM Shipping Solution Ltd.
